2022 is in full motion and I have recently discovered a prospecting tactic that allowed me to book 4 meetings for Tolstoy. It’s inspired by one of my students, Jack Lancaster.

Jack is the co-founder of Spoke.ai and a product guy by nature. He has been working at N26 for a while, before launching d a few businesses successfully. Now he’s trying to help Product Managers share information across remote organizations.

He has decided to try user research as a trigger to get in touch with product managers, and book meetings with them. Here’s his tactic and how you can use it too:

1. Have a clear ICP

First thing to do is to understand who you’re trying to reach out to. I typically separate prospects into two categories:

• Above The Line Buyer (ATL): Fiscal buyers, typically decide/change budgets based on their key initiatives
• Below The Line Buyer (BTL): User buyers, typically own budgets and cannot go above without the ATL’s permission

For example, a CRO (ATL) of a €200M ARR SaaS won’t have the same problems as the Head of Sales Development (BTL) of a €10M ARR EdTech business.

2. Know your prospects’ problems

ATLs and BTLs have totally different problems and initiatives.

ATLs will typically worry about strategic problems and initiatives like risks, market shares, brand, or time. BTLs will focus on more specific problems like how to get a raise, how to avoid being fired, how to hire people fast enough, and so on.

For example, a CRO is worrying about reaching her €300M ARR target within 12 months, when a Head of Sales Development is freaking out about his +30% opportunities quota.

These goals come with a series of problems and challenges to overcome.

3. Lead with these problems

Now that you know who to speak to, and what problems they care for, include the exact wording you found in your outreach. Be as precise and descriptive as possible.

For example, I’ll ask the CRO what she’s doing to prevent sales reps from quitting when she announces that every one of them has to generate opportunities through outbound.

For the Head of Sales Development, I’ll ask how he’s planning on reaching his goals with a team of SDRs who only deals with inbound leads.

4. Ask if a user research call would make sense

Finally, ask if they would be interested in telling you more about these challenges, because you may have something of interest for them.

For example, I’ll write:

“If any of these issues sound familiar, would it be a bad idea to hop on a quick chat so I can give you insights on how to mitigate them?”

And I insist on the “would it be a bad idea”. It’s a negative reversing sentence that works extremely well in cold outreach.

In summary:

• Know your ICP
• Know their problems
• Lead with these problems
• Ask for a user research call

Be an aspirin, not a vitamin.

And if you need a simple framework to find your Ideal Customer Profile, find out what problems they are working on, and build your outreach sequence based on them, go check the New Outreach System. Use the code “week2email” on checkout to get a €20 discount.

2022 has officially started and I’m back in Berlin after 12 days of holiday. I completely shut down and paused my normal activities and routines, including my prospecting.

And getting back to it on Monday was challenging, to say the least. I was rusty, I didn’t really remember what I was supposed to say, and the quality of my outreach was down. But I still got 5 replies and booked one meeting.

Here are the 4 steps I took to get back to it, and you can do it too:

1. Acknowledged that I was rusty

I switched off on the 23rd of December to spend time with my family and enjoy some great food. I completely stopped posting on LinkedIn, prospecting, and taking calls. I was totally off.

So when I went back to it on Monday morning at 08:00, it was a struggle. I stopped using my prospecting muscle for a while, and I could feel it.

My prospecting videos weren’t fluid, I was stuttering when leaving voice notes, but I didn’t care. I just focused on executing, and repetition would get me back to my pre-holiday level in no time.

2. Started with follow-ups

As my last touchpoints were on the 23rd of December, I followed up with every prospect as if the cadence hadn’t been interrupted. I review my 6-step sequence structure, checked the content of each touchpoint, and followed up with the right one.

Don’t get me wrong, it wasn’t easy. I had lost the flow of words, I kept stuttering and I had to redo my prospecting videos a few times. In total, it took me 10 minutes (it normally takes around half of it when I’m working at normal speed).

3. Found 5 new prospects

I use 3 sources to find 5 interesting prospects on LinkedIn, every day:

• Profile viewers
• My post likes/comments
• Other people’s post likes/comments

As I hadn’t posted for 12 days, I only found 2 interesting prospects from my profile viewers. I captured them into my Outbound Prospecting List (more on that next week).

I then went to the last post I did on the 23rd of December, and luckily I found 3 interesting prospects. This task took me 15 minutes, which is again longer than normal.

4. Reached out to them

Finally, I quickly reviewed my prospecting scripts and engaged with these 5 news prospects.

It wasn’t nice to watch. It took me longer than before, I was confused and it felt like going back to the gym after a 2-week spring break (you know when everything cracks in your body…).

But after 4 days, I was back to my cruising altitude. This morning I started with my prospecting block and I was done in 20 minutes.

You can do it too. Your performance in Q1 will be determined by the pipeline you build in the next 3 – 4 weeks, so don’t spend too much time planning.

Start executing today.

And if you’re interested in building your prospecting routine for 2022, grab the New Outreach System for €59 instead of €79. Use the code “thursday20” on checkout.

It’s nearly the end of 2021. I am heading back to Berlin tonight and I had some time this morning to do a retrospective of the last 12 months.

2021 has been a fantastic year, and here’s my list of top resources and wins:

Most downloaded free resource

• What: The Ultimate LinkedIn Outreach Sequence
• Downloads: 1.711
• Why: This simple 6-step sequence perfectly illustrates my outbound prospecting philosophy. It shows you how to write a connection request, how to use video and LinkedIn voice notes, and a simple framework I use to get a 38% reply rate and an 11% meeting rate.

Most purchased online training

• What: The New Outreach System
• Purchases: 75
• Why: As a student of the course shared, this course is “the missing link” if you’re in sales. With a 5-star rating, it’s a simple 90-minute resource to build a prospecting routine. Grab it for €59 with the code “2022”. (24 hours only)

Most downloaded podcast episode

• What: From founder-led sales to building a fast-growing tech sales org, with Frederic Krahforst and Tyrone Smith
• Downloads: 329
• Why: Pivoting from selling as a founder to building a team is a recurring challenge. Fred and Tyrone shared how they did it.

Most consulted blog post

• What: The ultimate guide to inside sales prospecting in 2020
• Views: 333
• Why: One of the only SEO-optimized blog posts I did. I guess writing with keywords actually works.

My proudest moment

• What: Being interviewed by Josh Braun on his podcast
• Why: Josh has always been a role model for me and being invited by him to come to speak on his podcast was something I never thought would happen.

Picture of the year

At the beginning of 2021, I decided to prospect every single weekday I was working. The year 2020 had been really challenging for my business, and I committed to outbound prospecting in order to make 2021 more successful.

2021 was my best year so far, and I didn’t expect such a simple habit to create the results it did.

Here are the stats of 216 days of prospecting:

1081 prospects contacted

When I started the year, I calculated my cruising altitude and found out that I needed to add 5 new prospects to my sequence every single day. With that number, I would be able to reach my targets.

It was relatively simple to find these 5 prospects every day, thanks to 3 main sources:

• People who visited my LinkedIn profile/like or commented on my posts
• People who reacted to thought leaders’ posts
• People who attended LinkedIn events

374 prospects replied (34.6% reply rate)

In order to increase my replies, I created a 4-step outreach sequence on LinkedIn. I added 2 email touchpoints mid-year and then finished with a 5-step sequence that looks like that:

• Step 1: LinkedIn connection request
• Step 2: Tolstoy video
• Step 3: LinkedIn voice note
• Step 4: Tolstoy video (with 3 video paths)
• Step 5: LinkedIn text

If you want to know how I structured each touchpoint, download my Ultimate LinkedIn Outreach Sequence.

53 meetings booked (14.2% meeting rate)

Most conversations I had didn’t lead to a meeting right away, but a good amount of prospects came back a few months later as inbound leads. I also had a lot of introductions and congratulations because people loved the creativity and relevance of my outreach.

And this was a key learning for 2021.

Prospecting is about starting conversations and proactively building relationships. When your goal is to get replies, you’ll end up having more meetings, more introductions, and more business.

But this requires building a prospecting routine and sticking to it. And if you need help building yours for 2022, go check The New Outreach System.

It’s €39 instead of €79 for the next 24 hours. Just use the code “almostchristmas” on checkout.

Cheers,
Thibaut

It’s been a few months since I discovered a new video prospecting tool called Tolstoy. Most of my last emails and LinkedIn posts have been about the use cases I have discovered while I was using the tool.

After a few exchanges with the co-founders Dov and Omer, we thought it would be a good idea to have me as an advisor. Here’s why:

I love the vision and execution of the team

I heard about Tolstoy for the first time in a coaching call I was having with one of my students. I went to the website and loved that the tool was free (it still is, but that won’t be the case forever).

The team is currently identifying the product/marketing fit and focusing on collecting data from different ICPs. They chose to keep the product free while they are doing that, which I find brilliant.

The word of mouth around the product is great and a lot of my students have reported great results using Tolstoy. A CSO even called me to tell me one of his SDRs booked her first meeting with a Tolstoy video!

Here are some examples of how salespeople love Tolstoy:

LinkedIn is filled with hidden features you can use to start conversations and create value for people who interact with you. A recent feature I have started using to do that is the “Away message”.

It’s normally intended to send an OOO message, but you can activate it to reply on your behalf when you’re away.

Here’s the one I use:

In 2021, I have managed to reach and maintain a 38% reply rate with my cold outreach. I have built a system to help me structure my prospecting routine and a key part of it is the copy I use in my touchpoints.

Here’s a framework I use all the time for asynchronous touchpoints.

Trigger

I start by finding a relevant piece of information about my prospect. It’s called a trigger and it helps prospects answer the question: “Did this person do some research about my problems?”

Here’s a list of my top 3 triggers:

• Like/comment on a post
• LinkedIn Event attendance
• Profile view

When I have found a relevant trigger, I reference it as the reason for my outreach.

For example: “Hey Mary, noticed you also liked Heather’s post about boring hybrid events.”

Question

Now that I have the attention of my prospects, I want to get them to reflect on a potential problem they have.

A good way to do that is to use an “away” question. It’s a question focused on the negative outcome of a situation.

It starts with snippets like: “How are you preventing/avoiding”, “What are you doing to avoid/prevent”.

For example: “How are you avoiding boring people to death with boring hybrid events?”

Teaser

If my prospects face the problem I mention, they will be interested in reading further.

That’s when I try to enable the Netflix effect.

Ever wondered why you keep binge-watching series on Netflix? It’s because they finish episodes with a cliffhanger. They create a tense situation and cut the episode right before the tension is dissipated.

You want to use the same tactic to get people curious to know more.

Call-To-Action

Finally, I propose a simple CTA to satisfy my prospects’ curiosity.

Note that I’m not asking complicated questions or proposing to meet. I’m not dropping a calendar link either.

I just asked a close-ended question.

For example: “Interested?”

Here’s an alternative example:

I’m a huge fan of video prospecting.

And recently, I discovered a great video prospecting tool called Tolstoy. I started playing with it a few weeks ago, and it has changed the way I prospect.

I have added this video into my prospecting sequence, and I’ll show you how you can build a similar video for your own use cases.

Step 1: Planning

Prospecting is about starting conversations with prospects. One good way to do that is to lead with problems.

You should start by listing 3 problems your customers are facing that you can help with. For example, most sales leaders I work with have one or all of these problems:

• Their reps are using LinkedIn for prospecting, but getting no replies
• They have tried video prospecting, but getting no replies
• Their reps are booking meetings, but without consistency

In my case, I’ll have to shoot a video per problem (3 videos) + 1 video to introduce the problem.

Duration: 5 minutes

Step 2: Shooting the problem videos

Now that we know our problems, we need to share ideas on how our prospects can solve them.

I love to use the following framework:

1. Reason for the problem: Explain why the problem happens (shows you understand what your prospects are going through)
2. 3 things to solve the problem: Suggest 3 options to make a dent in the problem (should not be to buy your stuff, but some high-level ideas)
3. 3 CTAs: Ideally a short resource to download, a webinar replay/long blog post, and a link to your calendar

Step 3: Shooting the introduction video

Now we need to introduce the 3 problem videos and give a choice to our prospects.

I use this framework:

1. Familiarity statement: A statement to show that other people like my prospects are solving problems with me (“A lot of sales leaders I work with are having one of these 3 problems”)
2. Problem presentation: The list of problems found in step 2
3. CTA: One simple call-to-action per problem

Duration: 5 minutes

Step 4: Creating the video path

Finally, we can link the introduction video with our problem videos and add the right links to each call-to-action.

I like to add a fallback CTA with my calendar link into each video. This reduces friction if my prospect is amazed but wants to address a problem I didn’t list.

Here’s how my video path looks like:

Hi there,

This morning I released the New Outreach System.

It’s a 15+ videos online course that take you through the exact system I use each day, week, and month to generate opportunities on LinkedIn.

Here’s what you’ll learn:

• How to define your Ideal Customer Profile

• How to list problems your ICPs are trying to solve

• What types of triggers can be found and used on LinkedIn

• The 3 main sources of prospects on LinkedIn

• How to use these sources to add relevance to your outreach

• How to build the skeleton of your sequence

• How to cadence your touchpoints

• 3 high-impact messaging frameworks for asynchronous prospecting

• How many prospects to contact daily to reach your sales target

• How to build your prospecting routine

• How prospecting daily creates compounding results

Nothing will be hidden, nothing held back.

Just pulling back the curtain and letting you have it so you can build your own prospecting routine and surpass your targets.

So you have an actual system to thrive on LinkedIn.

It went live today and for the next 24 hours, the course will be €59 instead of €79. Just use the code “24hoursoff” on signup.

Hope to see you inside!

Cheers,

Thibaut